HOW DO I RECEIVE MY DOWNLOADS?

Immediately after completing your order:

1. a download link will appear on your screen

2. a download link will appear in your account page

3. an email will be sent to you with a link to download.

 Please note that downloads expire after 5 days. To prevent expiry please download promptly.

CREDIT CARDS

We accept Visa, Mastercard and American Express.

WHAT'S THE DIFFERENCE BETWEEN PAL AND NTSC STANDARDS?

There are two TV video standards, PAL (Phase Alternating Line) and NTSC (National Television System Committee). The PAL format is used almost everywhere in the world except in Japan, Fiji, Philippines, North America, and most Central and South American countries. These countries use the NTSC format. The NTSC system forfeits video clarity to reduce flickering on the TV screen; however, PAL allows more flickering to gain an improvement in clarity. PAL format cannot be played on an NTSC-only TV and likewise, NTSC format cannot be played on a PAL-only TV. However, many TV’s, DVD & Video players currently made are compatible for both PAL and NTSC and can display both types of video. Check your TV manual, or with the manufacturer to be sure.

DO I HAVE TO PAY CUSTOMS/IMPORT CHARGES FOR MY ORDER?

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from hillsongmusic.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

HOW DO YOUR SPLIT BACKING TRACKS/BACKING TRACKS WORK?

Many of our albums have either a Split Backing Track or a Backing Track available. Backing Tracks have the lead vocal removed, enabling you to use your own live worship leader with the Hillsong music tracks and backing vocals. Split Tracks have the lead vocal removed and the backing vocals separated from the music, using left & right audio channels respectively, enabling you to adjust the levels to your liking.

WHAT IS A MUSIC BOOK CD?

A 'Music Book CD-ROM' is a music book on CD format. It is a CD-ROM that you use in your PC or MAC. You may print ONE copy of the sheet music for your personal purposes (performances, worship services, personal study, musical teaching, etc).

PLUS...

In addition to what normal printed music books contain, the CD-ROMs include:

• Audio samples of each song (most recent releases only)
• RTF (rich text file for importing into projection programs) for every song on the album (God He Reigns only)
• Chord charts
• Lead sheets
• Piano score
• Overhead transparency style PDFs
• Brass / String modules where available

This is an ideal resource for all musicians and especially those involved in their local Church.

WHAT IF I HAVEN'T RECEIVED MY ORDER?

If you haven't received your order in the expected delivery time, please contact us at sales@hillsong.com; 
Please be aware that extra shipping charges may apply to replacement orders where an incorrect shipping address or other information has been provided.

WHAT DOES YOUR SHEET MUSIC LOOK LIKE?

Take a look at the example images on this page. Album Sheet Music Download (GIA)

WHAT IS YOUR CONTACT INFORMATION?

You can contact us in the Hillsong Music Australia office via these details:

Email
resources@hillsong.com

Phone
+61 2 8853 5300 (AEST 8.30am - 5.00pm: Mon - Fri)

Fax
+61 2 8846 4625

Postal Address
Hillsong Music Australia
PO Box 1195
Castle Hill
NSW Australia 1765

Street Address
Hillsong Church
1-5 Solent Circuit
Baulkham Hills NSW Australia 2153